Cancellation Policy

1. Overview

This Cancellation Policy applies to lead purchases made through Payperlead.

Payperlead provides digital lead information that may be unlocked or made available immediately after successful purchase.

Because of the digital nature of the product, completed lead purchases are generally not cancellable merely because the buyer changes their mind.

2. Before Payment

A buyer may decide not to proceed with a purchase before successful payment is completed.

Where checkout has started but payment has not been completed, any temporary lead reservation may expire or be released.

3. After Successful Payment

Once:

• payment is successfully confirmed;
• the order is completed; and
• the purchased lead becomes available to the buyer;

the order ordinarily cannot be cancelled.

4. Non-Cancellable Situations

A completed purchase will not ordinarily be cancelled because:

• the buyer selected the wrong lead;
• the buyer no longer requires the lead;
• the buyer changes their business strategy;
• the buyer does not contact the lead promptly;
• the buyer is unable to convert the lead;
• the lead does not respond;
• the lead is not interested;
• the buyer does not generate revenue from the lead;
• the buyer later finds another opportunity.

5. Lead Quality Issues

Lead-quality issues are not handled as ordinary cancellations.

Under the current Payperlead policy, a lead-quality complaint may be considered where the provided phone number is:

• invalid; or
• wrong.

Such complaints are governed by the Refund & Replacement Policy.

6. Complaint Window

An eligible lead-quality complaint must currently be submitted within:

Complaint submission does not automatically result in cancellation or refund.

7. Technical Problems

If payment is successful but the lead is not unlocked or displayed because of a technical issue, Payperlead may investigate the order.

After verification, Payperlead may:

• restore or unlock the purchased lead;
• provide an appropriate replacement;
• provide wallet credit;
• provide another appropriate corrective remedy.

8. Failed Payment

If payment is not successfully completed, the order may remain incomplete or be cancelled automatically.

Any temporary lead reservation may then be released.

9. Amount Debited but Order Not Confirmed

If the customer's payment source shows that an amount was debited but the Payperlead order was not successfully confirmed, Payperlead may investigate the transaction.

Depending on the verified payment status, Payperlead may:

• confirm the order;
• restore the purchased lead;
• assist with the applicable reversal or refund process;
• take another appropriate corrective action.

10. Duplicate Transactions

Payperlead's system is intended to prevent the same account from purchasing the same lead more than once.

If a verified technical problem results in an unintended duplicate payment or order, Payperlead may investigate and correct the transaction.

11. Wallet Purchases

A lead purchased using Payperlead Wallet credit is subject to the same cancellation rules as other completed purchases.

Where an eligible lead-quality complaint is approved, Payperlead may provide:

• a replacement lead; or
• an appropriate Payperlead Wallet credit.

12. Price Changes

Payperlead may change lead prices, discounts or promotional prices prospectively.

A later change in price does not provide a cancellation right for a purchase already successfully completed.

13. Buyer Limit

A buyer cannot cancel a completed lead purchase merely because another buyer also purchases the same lead within the applicable maximum buyer limit.

Unless expressly labelled exclusive, Payperlead leads may be shared among multiple buyers up to the buyer limit displayed by the platform.

14. Statutory Rights

Nothing in this Cancellation Policy excludes or restricts any consumer remedy or statutory right that cannot lawfully be excluded.

Where applicable law requires a different remedy in a specific situation, Payperlead will handle the matter accordingly.

15. Cancellation Abuse

Users must not attempt to misuse the cancellation, complaint or payment-dispute process to obtain improper refunds, replacements or wallet credits.

Repeated or fraudulent misuse may result in:

• account restrictions;
• complaint restrictions;
• wallet restrictions;
• account suspension;
• account termination.

16. Changes to this Policy

Payperlead may update this Cancellation Policy prospectively to reflect changes in platform functionality, marketplace rules or applicable legal requirements.

The latest version will display the applicable updated date.

17. Cancellation and Order Support