Refund & Replacement Policy

1. Overview

This Refund & Replacement Policy applies to lead purchases made through Payperlead.

Payperlead sells digital lead information and business opportunities. Because purchase-only information may become available immediately after successful payment, completed purchases are generally not cancellable merely because the buyer changes their mind.

However, Payperlead provides a limited complaint and resolution mechanism for qualifying lead-quality issues and technical/payment problems.

2. Eligible Lead Complaint

Under the current Payperlead complaint policy, a purchased lead may qualify for review where:

Payperlead may verify the complaint before granting any refund, wallet credit or replacement.

3. Complaint Window

An eligible lead-quality complaint must be submitted within 1 day from the purchase time.

Complaints received after the applicable complaint period may be rejected, subject to any rights or remedies available under applicable law.

4. Situations That Are Not Eligible

A lead does not become invalid merely because the buyer does not achieve the expected commercial result.

Where the provided phone number is valid, the following circumstances ordinarily do not qualify for a refund or replacement:

• the person does not answer the phone;
• the phone is temporarily busy;
• the person is temporarily unreachable;
• the person is not interested;
• the person changes their mind;
• the buyer cannot schedule an appointment;
• the buyer cannot convert the lead into a customer;
• the buyer does not generate a sale or revenue;
• the lead does not meet the buyer's internal sales expectations; or
• the buyer's own product, service or offer is rejected.

5. How to Raise a Complaint

A buyer should submit the complaint through the complaint functionality available in their Payperlead account, where available.

The buyer may be asked to provide:

• the relevant purchased lead;
• the applicable order or transaction reference;
• the reason for the complaint;
• a brief explanation; and
• supporting evidence if requested by Payperlead.

6. Supporting Evidence

Payperlead does not necessarily require supporting evidence at the initial complaint-submission stage.

However, Payperlead may request reasonable evidence where necessary to verify the complaint.

Examples may include:

• call logs;
• screenshots;
• network or call-status information;
• other reasonable proof showing that the number is invalid or wrong.

Failure to provide reasonably requested evidence may prevent Payperlead from completing the review.

7. Review Process

Payperlead may independently verify the lead information and complaint circumstances before making a decision.

Approval of a complaint is not automatic merely because a complaint was submitted.

Payperlead may reject a complaint where:

• the phone number is found to be valid;
• the complaint falls outside the complaint window;
• the issue relates only to non-conversion or lack of interest;
• the buyer provides false or misleading information;
• the buyer fails to provide requested verification information; or
• the complaint otherwise does not meet this Policy.

8. Resolution Timeline

Payperlead aims to review and resolve eligible lead-quality complaints within 24 hours of submission, provided all information required for verification is available.

The timeline may be extended where:

• additional information is required from the buyer;
• technical verification is pending;
• the complaint requires further investigation; or
• circumstances outside Payperlead's reasonable control cause delay.

9. Available Resolution

If Payperlead approves an eligible complaint, Payperlead may, depending on the circumstances, provide:

• a replacement lead; or
• an eligible Payperlead Wallet credit.

Payperlead will determine the appropriate resolution after verifying the complaint.

10. Wallet Credit

Where Payperlead resolves an approved complaint through wallet credit, the eligible amount will be credited to the customer's Payperlead Wallet.

Wallet credits:

• may be used toward eligible future lead purchases;
• cannot ordinarily be withdrawn to a bank account or UPI;
• cannot be transferred to another user;
• do not expire under the current Payperlead Wallet policy; and
• are subject to applicable law and the Payperlead Wallet Policy.

11. Leads Purchased Using Wallet Credit

Where a lead was purchased partly or fully using Payperlead Wallet credit and an eligible complaint is approved, Payperlead may:

• provide an appropriate replacement lead; or
• restore the eligible amount to the Payperlead Wallet.

12. No Automatic Cash Refund for Lead-Quality Complaints

Approved lead-quality complaints ordinarily do not result in direct cash withdrawal or transfer to the buyer's bank account or UPI.

The ordinary remedies are replacement or eligible Payperlead Wallet credit, unless another remedy is required by applicable law.

13. Successful Payment but Lead Not Delivered

If a customer's payment is successfully completed but the purchased lead is not unlocked or displayed due to a technical error, Payperlead will investigate the transaction.

After verification, Payperlead may:

• restore or unlock the original lead;
• provide an appropriate replacement lead;
• provide wallet credit; or
• provide another appropriate refund where necessary.

14. Payment Debited but Order Not Confirmed

If money is debited from the customer's payment method but Payperlead does not successfully confirm the order, Payperlead may investigate the transaction using the payment gateway and available transaction records.

Depending on the verified payment status, Payperlead may:

• confirm the successful order;
• restore access to the purchased lead;
• assist with the applicable payment reversal or refund process; or
• take another appropriate corrective action.

Any bank or payment-gateway reversal/refund timeline may be subject to the processing timelines of the relevant financial institution or payment provider.

15. Duplicate Purchase by Same Account

Payperlead's platform is intended to prevent the same account from purchasing the same lead more than once.

If an unintended duplicate charge occurs because of a verified technical issue, Payperlead may investigate and provide an appropriate correction.

16. Cancellation After Successful Purchase

Completed lead purchases cannot ordinarily be cancelled after successful payment merely because:

• the buyer changes their mind;
• the buyer no longer needs the lead;
• the buyer selected the wrong lead;
• the buyer does not contact the lead promptly; or
• the buyer is dissatisfied with the commercial outcome.

This does not restrict any statutory remedy that cannot lawfully be excluded.

17. Discounts and Promotional Pricing

Where a lead is purchased at a discounted or promotional price, any eligible wallet credit will ordinarily be based on the amount actually paid or otherwise charged for that lead, not the undiscounted original price.

18. Complaint Abuse

Payperlead may restrict the complaint facility or take other appropriate action where a user repeatedly:

• submits false complaints;
• provides fabricated evidence;
• misrepresents call outcomes;
• attempts to obtain improper wallet credits or replacements; or
• otherwise abuses the complaint process.

Serious or repeated misuse may also result in account restriction, suspension or termination.

19. Changes to this Policy

Payperlead may update its complaint, refund and replacement procedures prospectively.

Purchases already completed will ordinarily remain subject to the material commercial rules applicable at the time of purchase, subject to applicable law.

20. Contact and Grievances

Questions concerning payments, complaints, replacements or wallet credits may be sent to Payperlead.